Shipping policy
Shipping Policy
How we fulfill orders Sproutplay is an online store. Our products are shipped to you directly from our partner suppliers and warehouses, not from our Miami address. Items in one order may ship separately and arrive on different days.
Processing time Orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
Delivery estimates (United States)
- Standard Shipping: about 7-15 business days after your order ships
- Expedited Shipping: about 5-10 business days after your order ships
These are estimates, not guarantees. Delivery can take longer during holidays, sales periods or because of customs or carrier delays. Shipping costs are calculated at checkout.
Order tracking When your order ships, we will email you a tracking number. Please allow 24-48 hours for tracking to update. If your items ship separately, you may receive more than one tracking number.
Shipping restrictions We currently ship within the United States only.
Damaged, lost or delayed packages If your order arrives damaged, is lost in transit, or has not arrived within 25 business days of your order date, please email support@sproutplay.shop with your order number and we will resolve the issue.
Contact Sproutplay, Support@sproutplay.shop